RIT Solutions, Inc. is hiring: Business Process Analyst in King of Prussia

Our client, a top-tier Management Consulting firm, is seeking an experienced Business Process Analyst for the support and improvement of the key IT/Business processes within a portfolio of project initiatives for a nationwide marketer and distributor of propane gas. This position provides both technical and functional expertise in defining business requirements, supporting new initiatives, and managing projects related to business process improvements. The Business Process Analyst will play a key role in shaping business cases for new initiatives, with a primary focus on three core areas: Call Center operations, Self-Service Online Portal enhancements, and Back Office functions such as billing.

Requirements and Qualifications:
• nalyze and document current-state and future-state business processes, identifying opportunities for improvement.
• Collaborate with business partners to define requirements, prioritize initiatives, and build business case justifications for new efforts.
• Translate functional requirements into actionable deliverables for technical teams, including process maps and documentation.
• Serve as the IT Single Point of Contact within assigned business areas, ensuring clear communication and alignment between business and technology teams.
• Participate in and lead design reviews, offering recommendations for software or process redesign to better meet business needs.
• Capture business requirements and identify testing scenarios to support successful solution development and deployment.
• Coordinate with technology architects to evaluate and define appropriate build-or-buy solutions.
• Support the delivery of multiple project releases on an accelerated timeline
• ct as a business end-user expert in one or more core functional areas
• Build strong relationships across business and IT teams, leveraging communication, problem-solving, and organizational skills to drive successful outcomes
• 5+ years experience as a business process analyst supporting large-scale technology and process improvement initiatives with measurable operational impact
• Strong background in business requirements analysis, including gathering, documenting, and refining business and functional requirements using techniques such as use cases and user stories.
• Strong experience using business process mapping and analysis solutions such as Visio, etc.
• Experience in the energy or utilities industry is preferred, but not required.
• Familiarity with business processes such as finance, sales, order management, and distribution as enabled by CRM (preferably Microsoft Dynamics) and ERP (preferably SAP) solutions-is a strong plus.
• Exceptional written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely.
• Proven ability to build strong cross-functional relationships and work effectively across both business and IT teams.
• Highly organized with strong time management and attention to detail.
• Experience working within various project management methodologies, including Waterfall, Agile, and hybrid approaches.
• Proficiency with collaboration tools such as Slack (or similar platforms) for team communication and coordination.
• Strong analytical and problem-solving skills, with a focus on aligning technical solutions with business needs.