Dental Assistant Job at Sonrava Health in Midlothian

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As a Dental Assistant, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants support the patient and provide the doctor with valuable assistance on patient procedures. The Dental Assistant has direct responsibility for the patient’s excellent experience while “in the chair,” and patient retention overall.

You are unique, and so are we — it’s time you worked with an organization that appreciates you, challenges you, and helps your professional growth with a team dedicated to quality, patient care, and leading the industry with innovation.

We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are all needed in our dynamic state-of-the-art practice environment.

Responsibilities

• Provide exceptional customer service, with an excellent chair-side manner, by making the patient the #1 priority.
• Be present, engaged and ready to work at all assigned shift times.
• Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
• Take, develop and mount accurate, high-quality radiographs.
• Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, and transcribe the doctor’s notes.
• Clean, sterilize and prepare the equipment and operatory, per the organization’s procedures and guidelines, prior to a patient’s appointment.
• Perform efficient and accurate procedures to help maintain the schedule and patient flow.
• Educate the patients and address their questions and/or concerns.
• Demonstrate good teamwork to deliver an extraordinary experience for every patient.
• Partner with the doctors, hygienists, Operations Leaders and support staff to maintain excellent patient service and integrity within the organization.
• Assist front office staff in scheduling patients’ follow-up visits, and in tracking lab cases to ensure quality and timely products.
• Monitor the level of dental supplies and order using the approved formulary when assigned by the Operations Leader.
• Promote and market Sonrava-supported practices’ services and retail products.
• Complete checklists as assigned and participate in daily huddles to ensure smooth daily operations.
• Maintain patient confidentiality through HIPAA compliance.
• Follow the organization’s safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) regulations.
• Complete all Learning Management System requirements.

Education/Certification

• Minimum of high school diploma or equivalent required
• Current radiography certification required
• Dental Assistant certification, as required by state, or ability to become certified
• Current CPR certification preferred
• Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
• Maintain annual OSHA, HIPAA and Infection Control training

Skills and Abilities

• Experience in a professional environment with direct patient contact preferred
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
• Exceptional interpersonal and relationship-building skills, including conflict resolution
• Strong organization, planning and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency and ability to learn new programs as required

Work Environment and Conditions

• Overtime may be required as approved by the Operations Leader
• Travel as needed for training and to perform job functions
• Safety procedures and personal protective equipment required to minimize risks from radiographs and blood-borne pathogens
• Potential for prolonged sitting and standing

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

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