Elevation Academy is hiring: Call Center Agent in San Antonio

Job Title: Call Center Agent

Location: San Antonio, TX

Job Type: Full-Time

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This position requires a strong communication ability, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information regarding products, services, or policies.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain and update customer records in the database accurately.
• Achieve individual and team performance goals, including call quality and efficiency metrics.
• Follow call center scripts and procedures to ensure consistency in service delivery.
• Participate in training sessions to stay updated on product knowledge, processes, and best practices.
• Handle multiple tasks simultaneously while maintaining a high level of professionalism.

Qualifications:

• High school diploma or equivalent (required); college degree (preferred).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to manage time efficiently and multitask effectively.
• Familiarity with CRM software and call center systems (preferred).
• Basic computer proficiency (MS Office, email, etc.).