Call Center Agent Job at SENTA ENT and Allergy Physicians in Marietta

Overview

Call Center Agent at SENTA ENT and Allergy Physicians.

Base pay range: $17.00/hr - $19.00/hr.

This role supports ENT and Allergy private practices across the southern and southeastern United States. The Call Center Representative is the first point of contact for patients, delivering excellent customer service in a fast-paced environment. Strong communication, attention to detail, and multi-tasking are essential.

Responsibilities

• Answer inbound calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Provide information about services, procedures, and treatments offered.
• Address patient inquiries and concerns with empathy and professionalism.
• Verify and update patient information in the EMR system.
• Assist with insurance verification and authorization processes.
• Document and escalate patient complaints or issues to the appropriate department.
• Coordinate with clinical staff to ensure seamless patient flow and care.
• Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.
• Communicate effectively with patients, caregivers, and medical staff; relay messages accurately and promptly.

Qualifications

• Education: High school diploma or equivalent required; additional certification or training in customer service or medical office administration is a plus.
• Experience: Previous experience in a call center, customer service, or medical office setting is preferred; familiarity with ENT and Allergy terminology is advantageous.
• Skills: Excellent verbal and written communication; proficiency with computer systems and EMR; strong organizational and multitasking abilities; ability to work independently and in a team; bilingual in English/Spanish is a plus.

Benefits

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care