S R International, Inc. is hiring: Call Center Agent in Phoenix

Description

NEW SUBMISSIONS ONLY. PLEASE DO NOT SUBMIT CANDIDATES THAT WERE SUBMITTED TO POSTING 5103.

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to individual and business-related tax compliance, delinquency, and general information requests. Candidates should have a bias for doing the right thing and serving others with a positive attitude.

Responsibilities include:

• Answering incoming calls in a fast-paced environment
• Resolving Tier 1 issues
• Reviewing taxpayer accounts
• Verifying, gathering, and updating key information
• Educating taxpayers on online resources and current tax policies
• Submitting payment arrangement requests
• Documenting actions in multiple systems
• Participating in team activities
• Meeting performance expectations

Required Skills:

• Strong multitasking ability
• Basic proficiency in Microsoft Word, Excel, and Google Workspace
• Basic math skills (addition, subtraction, multiplication, division)
• Excellent written and verbal communication skills
• Interpersonal skills
• Ability to retain knowledge easily
• Creative problem-solving skills
• Goal-oriented and organized

Preferred Skills: Spanish-speaking

Experience Requirements:

At least two recent positions, each at least one year in a fast-paced call center environment, preferably in finance, banking, insurance, or telecommunications (non-technical support).

Preferred Experience:

Experience with process improvements, basic math, and banking history.

Educational Requirements:

• High school diploma or equivalent (required)
• Associate degree or higher (preferred)

Additional Information:

• This role offers potential for permanent employment based on performance, dependability, and culture fit.
• Pre-employment checks include background, fingerprinting, and tax records.
• Candidates must reside in the Greater Phoenix Metro area and attend orientation in person.
• Flexible schedule within operating hours (7:45 am - 5:15 pm, Mon-Fri).
• Training: 3 weeks, 8:30 am - 5 pm.
• Attendance is critical.
• Fully remote position; reliable internet and equipment transportation required.
• Candidates must be within 1 hour of Phoenix or Tucson, with resume and cover letter required.
• Remote interviews; resumes reviewed daily.

Compensation: $20.00 per hour

About SR International INC

SR International is a leading IT consulting firm with offices in the US and India, with 16 years of industry experience providing innovative solutions.

Who We Are

We are a leading provider of IT solutions, committed to service, support, and technical expertise, with a focus on cloud computing, mobility, web technologies, ERP, and CRM.

Our Vision

Founded in 2002, SR International is a fast-growing provider of IT services, known for its skilled resources and engagement model, with expertise in various technology domains and innovative products like iMathSmart.

Career at SR International

We value our team members and prioritize maintaining a high-quality resource pool, treating our employees like family.