Talkishco
Job Description
Job Description
Description
Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor
Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.
Key Responsibilities
Problem Solving:
Communication:
Product Knowledge:
Documentation:
Skills, Knowledge and Expertise
Benefits
Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor
Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.
Key Responsibilities
Customer Support:
- Handle inbound and outbound calls professionally and courteously.
- Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner.
Problem Solving:
- Identify customer needs and clarify information by conducting thorough problem analysis.
- Offer alternative solutions when necessary, aiming to achieve first-call resolution.
Communication:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate unresolved issues to appropriate teams or departments.
Product Knowledge:
- Develop a comprehensive understanding of the company's products, services, and policies.
- Keep updated on any product or policy changes to ensure accurate information is shared with customers.
Documentation:
- Accurately log all call details, interactions, and customer information into the company's CRM system.
- Prepare reports or summaries of customer interactions and outcomes.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using computers, CRM software, and other call center tools.
- Excellent problem-solving skills and patience.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.