Call Center Agent Job at Benjamin Franklin Plumbing in Wilmington

Experienced Call Center Agent Join a Winning HVAC & Plumbing Team!

Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity?

If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team!

What You'll Be Doing:

• Answer inbound calls from customers looking for HVAC and plumbing services book the call, selling club memberships, solving their problems, and WOW them with great service.
• Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
• Fill the schedule for our service and install teams maximize opportunities and keep the board full.
• Provide top-notch customer service you're often the first impression of our company, and we want that to be amazing.
• Handle customer questions, concerns, and rescheduling requests with professionalism and care.

What We're Looking For:

• 1+ years of call center experience, preferably in HVAC, plumbing, or home services.
• Excellent communication and customer service skills you know how to build rapport fast.
• Strong organizational and multitasking abilities keep up with a fast pace and many moving parts.
• A team player who's positive, coachable, and ready to contribute.
• Comfortable using call center software/CRMs (we'll train on specifics).
• Problem solver able to handle challenging calls and turn them into wins.
• Service Titan experience

What We Offer:

• Competitive pay based on experience.
• Performance bonuses and spiffs earn more for doing great work!
• Health, dental, and vision insurance.
• 401(k) with company match plan for your future.
• Paid time off, holidays, and sick days because work-life balance matters.
• Growth opportunities as we continue to expand.
• Fun, supportive work environment be part of a team that values you!

Ready to Join a Fast-Paced, High-Energy Team? Apply Now!

If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you!

Apply Today Let's Grow Together!