Technical Call Center Agent Job at Retail Imaging in Vancouver

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Description: Are you someone who thrives in a fast-paced, technical environment where strong communication and problem solving skills are key?Do you enjoy helping others resolve issues and feel confident guiding someone step by step through a technical process over the phone?

If so, Retail Imaging Management Group is looking for you! We are currently seeking a dedicated Technical Call Center Agent to join our team onsite in Vancouver, WA, and support our field technicians with real time troubleshooting and administrative coordination.

Key Details

• Pay: $22 per hour.
• Schedule: This is a full time position, 40 hours per week. Our Call Center currently operates between 6am-7pm Monday through Friday and 7am-7pm on Saturday. Sunday operations (7am-7pm) are expected in the near future. Candidates must be flexible and available to work during these hours.
• Location: Onsite at 1101 SE Tech Center Dr, Vancouver, WA.
  
  

Benefits & Perks

• Opportunities for growth and advancement. At Retail Imaging, all open positions are posted internally first. We love to promote from within.
• Comprehensive benefits package: Health, vision, and dental insurance are available within 60 days of starting. Retail Imaging contributes 80% of the premium for employee coverage and 60% for dependents.
• Casual and friendly work environment.
• Supportive and collaborative team dynamic.
• Internal recognition programs to highlight outstanding performance.
  
  

About the Role: In this role, you’ll provide professional and timely technical support to field technicians and other internal teams. You’ll be guiding techs through real time troubleshooting over the phone, not doing the physical repairs yourself, and will also assist with administrative tasks such as documentation and scheduling.

Key Responsibilities

• Provide warm, clear, and professional assistance to field technicians via inbound/outbound calls, emails, and chat.
• Walk techs step by step through technical troubleshooting processes.
• Accurately document all interactions in internal systems.
• Help schedule and coordinate service visits as needed.
• Balance call handling with administrative duties and non-customer-facing tasks.
• Maintain open, proactive communication with internal staff and leadership.
• Stay aligned with Retail Imaging’s expectations and company values.
• Take on other duties as needed to support team and company goals.
  
  

About You: You are a clear communicator who enjoys solving problems and learning technical systems. You don’t need to have experience troubleshooting in our particular industry, but prior technical support, IT, or hands on tech experience can be transferable here. What matters most is your technical aptitude, comfort with multitasking, and ability to confidently talk someone through a problem.

Other Qualifications Include

• High school diploma or GED equivalent.
• Punctual, dependable, and highly organized.
• Prior experience in call centers, help desk support, or similar settings is preferred.
• Demonstrated ability to learn new systems and troubleshoot effectively.
• Strong written and verbal communication skills.
• Ability to juggle multiple responsibilities in a fast-paced environment.
• Comfortable working with professionals and internal stakeholders (not a direct to consumer support role).
• Comfortable working in an onsite position.
  
  

About Us: Retail Imaging Management Group, established in 2000, specializes in providing tailored Technology Service and Support solutions to Fortune 100 mass merchant retailers nationwide. Our services include Call Center support (both B2B and B2C), Flexible Field Force, Device Repair, and interactive kiosk systems. We are committed to delivering high-quality services, adapting to the dynamic needs of our clients, and consistently providing cost-effective solutions.

Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Requirements

Qualifications:

• High school diploma or GED equivalent.
• Punctual, dependable, and highly organized.
• Prior experience in call centers, help desk support, or similar settings is preferred.
• Demonstrated ability to learn new systems and troubleshoot effectively.
• Strong written and verbal communication skills.
• Ability to juggle multiple responsibilities in a fast-paced environment.
• Comfortable working with professionals and internal stakeholders (not a direct to consumer support role).
• Comfortable working in an onsite position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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