Go Hiya is hiring: Inbound Call Center Agent in San Antonio

Overview

We are searching for a reliable and customer-focused Inbound Call Center Agent to handle inbound calls for Go Hiya, assist clients with their inquiries, and provide accurate information about our services. The ideal candidate will have strong communication skills, patience, and the ability to resolve customer concerns effectively.

Base pay range

$17.00/hr - $24.00/hr

Responsibilities

• Answer inbound calls promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Handle customer inquiries, complaints, and support requests with empathy and efficiency.
• Document call details and customer interactions in the system.
• Escalate complex issues to the appropriate department when necessary.
• Maintain performance standards related to call handling, quality, and customer satisfaction.

Minimum Requirements

• High school diploma or equivalent required; some college preferred.
• Strong verbal communication and active listening skills.
• Ability to stay calm and professional in high-pressure situations.
• Basic computer skills and ability to learn new software quickly.

What We Offer

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and professional development
• A supportive and inclusive workplace culture

Employment details

• Employment type: Full-time
• Job function: Other
• Industry: Telephone Call Centers

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