Bilingual Call Center/Service Center Agent Job at ADP in Augusta

Overview

ADP is hiring bilingual Associate Client Support Consultants. This is a hybrid role, working 3 days in the office and 2 days at home each week. The position is a Bilingual Call Center/Service Center Agent, serving as front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology.

Responsibilities

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.


• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.


• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.


• Focus on clients with 1-49 employees to help them achieve payroll and related services efficiently.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.


• Bilingual: fluent in English and Spanish (speaking, reading, writing).


• Able to work overtime hours during peak seasons.


• Call center experience is preferred.


• A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
  
  
  
  • Experience noted above, OR
  
  
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  
  
  
  

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.


• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.


• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.


• Continuously learn through ongoing training, development, and mentorship opportunities.


• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.


• Focus on your mental health and well-being. We\'re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.


• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.


• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

About ADP

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP\'s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\'s culture and our full set of values.

What are you waiting for? Apply now!

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