Renuity is hiring: Call Center Agent (On-Site) in Madison

Overview

Call Center Agent (On-Site) at Mad City Windows & Baths, a Renuity company.

Join to apply for the Call Center Agent (On-Site) role at Renuity. Mad City Windows & Baths, a Renuity company, where innovation and excellence drive everything we do. As part of a powerful network of seven trusted home renovation companies and a growing footprint across 36 states, we offer opportunities to help homeowners create spaces they love.

About the Role

In this position, you will:

• Manage inbound and outbound calls in a fast-paced call center environment
• Partner with scheduling teams to verify appointments and confirm with customers
• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
• Participate in regular department contests and achieve both personal and team goals

What we offer

• Earning potential that averages $50,000-$70,000/yr
• Abundant growth opportunities – opportunities for advancement within 6 months of employment
• Follow career paths designed for those interested in being Team Leaders or those focused on being Top Earners

Benefits & Perks

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs
• Paid parental leave
• Robust 401(k) retirement savings program
• Generous paid vacation and holidays (PTO available from day one)
• Year-round team events and activities

Key Qualifications

• No prior experience required!
• Outgoing personality with strong communication skills
• Motivated and competitive spirit
• Professional approach on a daily basis
• Desire for growth and improvement
• Consistent and reliable performance
• Ability to multitask and prioritize
• Proficient knowledge of general technology and computer applications

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com. To access Renuity's Privacy Policy, please click here: Privacy Policy.

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