Carters Inc. is hiring: Temporary Call Center Universal Agent in Atlanta

Overview

Join to apply for the Temporary Call Center Universal Agent role at Carter’s Inc. Carter’s is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. This is a fully remote position reporting to the Call Center Supervisor. The role may convert to a permanent position based on performance and business needs. The schedule includes a weekend day and holiday schedule as defined by Management, including blackout periods.

There are many reasons to build your career at Carter's.

Responsibilities

• 50% - Customer Interaction & Communication: Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
• 20% - Technology, Training, Sales & Follow-Up: Use technology tools as directed and within established guidelines to support daily tasks; participate in individual and team training; educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities; schedule and manage any required customer follow-ups following Contact Center guidelines
• 30% - Documentation & Data Management: Complete necessary documentation to manage customer complaints and solutions; maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems; maintain confidentiality of the organization’s customer data

Qualifications

• 6+ months of customer service experience
• Ability to communicate effectively in both written and verbal communication
• Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred Skills And Experience

• Call center, Retail, and/or E-commerce experience is a plus
• Technical aptitude is a plus, but not required

Our Team Members

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

Make a Career At Carter’s

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Apparel and Fashion

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