Call Center Agent (In-Office, Day Shift B Schedule)
Location: Lenexa, KS
Pay: $16.50
Schedule: 5:00 AM - 5:00 PM Thursday, Friday, Saturday; alternate Wednesday
Company Overview: Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clientsincluding railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.
About the Role: We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.
What You'll Do:
- Coordinate and ensure timely coverage of driver trips
- Monitor trip accuracy and provide support where needed
- Escalate issues to field operations or customers when appropriate
- Maintain up-to-date and accurate records in our internal systems
- Communicate professionally with field management and other team members
- Take on additional tasks as assigned
Why You'll Love Working Here:
- Meaningful work that keeps essential industries moving
- Supportive, responsive leadership and a collaborative team culture
- Equipment provided and systems in place to help you succeed
- Opportunity to grow within a stable, purpose-driven organization
- High autonomy with clear expectations
- Competitive pay and benefits in a casual, professional work setting
What We're Looking For:
- Excellent attendance and reliabilityyour presence matters
- Strong typing and 10-key skills
- Solid phone communication and customer service abilities
- Comfortable working in an office environment
- High school diploma or equivalent
- 6+ months of dispatch or customer service experience (preferred)
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.