Capgemini Government Solutions is hiring: Customer Service- Call Center Agent (B

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Customer Service/Call Center Agent (Bilingual Spanish) to join our team in Irvine, California, supporting our government clients. The successful applicant will work closely with clients to provide high-quality call center services to ensure client satisfaction.

The role offers opportunities to apply and grow skills, collaborate with a motivated team, engage with diverse stakeholders, and contribute to CGS's capabilities in serving clients.

Job Responsibilities

• Answer incoming inquiries related to the U.S. Department of Homeland Security's mission, including answering calls, responding to emails, interviewing clients, and verifying information.
• Research cases, customer history, and knowledge articles to provide accurate responses to inquiries.
• Document and communicate all customer interactions clearly in a centralized system.

Required Qualifications

• U.S. Citizenship and eligibility to obtain a DHS Security Clearance.
• Ability to work independently, managing and prioritizing tasks effectively.
• Excellent typing skills.
• Bachelor's Degree with two years of related experience, or an Associate's Degree with three years of related experience, or five years of related experience without a degree.
• Experience in responding to information requests, conducting searches in government databases, and preparing concise summaries under tight deadlines.
• Bilingual in English and Spanish, with a minimum proficiency of 2+ on the Interagency Language Roundtable Scale.
• Strong written and reading communication skills.

Life at Capgemini

We support your well-being with benefits such as flexible work arrangements, healthcare, financial programs, paid time off, parental leave, family building benefits, social well-being programs, mentoring, and Employee Resource Groups.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of experience and more than 340,000 employees worldwide. We help organizations accelerate their transition to a digital and sustainable future, leveraging expertise in AI, cloud, data, and industry-specific solutions.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered based on skills and merit. Capgemini may capture interview images for verification. US applicants must have valid work authorization without future sponsorship requirements. Salary ranges are disclosed in compliance with pay transparency laws, with an hourly range of $20-$25. Compensation may include bonuses or commissions, and full benefits are available for full-time employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more details, review the Know Your Rights notice from the Department of Labor.

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