Patient Access Representative - Call Center Agent Job at Tallahassee Memorial He

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Qualifications

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

Required Certification/License/Registry:

None

Responsibilities

As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering, documenting, and routing calls efficiently to over 10 provider teams. Agents must process high call volumes – over 800 calls per day – while ensuring accurate information and a positive patient experience.

Reports:

Manager

Supervises:

None

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

Required Certification/License/Registry:

None