A.P.R., Inc. (AlphaProTemps) is hiring: Call Center Agent/Patient Access in Los

Primary Duties and Responsibilities
• Performs all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned.
• Obtains, verifies and updates patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system.
• Performs proper system search to secure a medical record number or assign a new one without duplication.] Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognizes privileging issues (physician suspensions) and follows appropriate procedures.
• Determines and explains patient estimates and financial obligations and collect funds to meet individual and department cash collection goals.
• Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Maintains patient confidentiality.
• Monitors and resolves WQs and Scorecard errors daily and without exception.
• Knows and adheres to state, federal and regulatory requirements, and CSMC policy specific to the admissions
department.

PLEASE REVIEW SKILLS REQUIRED BELOW:
Minimum: 1 year of customer service experience in healthcare setting & healthcare call experience
Preferred: 2 years Healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles.

Daily Case Load: Answering incoming calls/scheduling appts (volumes vary)
Skills Required: Customer service experience Typing speed 40 words per minute
Skills Preferred: Healthcare background, Scheduling experience, call center experience , knowledge of insurance plan

FLU Vaccine required or Willing to take Vaccine if OFFERED