AnswerNet is hiring: Call Center Agent ON SITE AKRON, OHIO in Akron

Overview

Customer Service Agent - IN OFFICE

Details

• Job Type: Full Time - Work from Home
• Hours: Varies with flexibility across all seven days of the week.
• Salary: $14.25
• Benefits: Available after 60 days for full-time employees

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Flexibility with scheduling and work hours
• At least 1 year of previous high-volume call center experience
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Experience in both Inbound and Outbound environments

Equal Opportunity

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.