Call Center Representative Job at Kavaliro in Cincinnati

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Financial Services Associate (B2B Collections) – 52728

Contract to Hire - $20/hr

Cincinnati, OH (hybrid 2 days onsite)

Collection of outstanding B2B debt and assist with fixing incorrect information causing the reject/balance

What’s in it for You

• Permanent Pathway: 4–6 month contract with conversion to full-time employment.
• Conversion Incentive: Eligibility for a $500 monthly performance incentive starting immediately upon permanent hire.
• Career Growth: Opportunities to move into supervisory roles, AP/AR, and beyond.
• Hybrid Schedule: Tuesdays onsite (required) + one additional onsite day; Fridays are always remote.
• Positive Team Culture: Professional yet relaxed environment—think polos, jeans, and sneakers.

Job Summary:

We’re seeking motivated and professional Collections Associates to join our Financial Shared Services team. This is not your typical collection’s role, it’s entirely B2B and focuses on building positive relationships with merchants, many of whom are still actively processing payments. You’ll work closely with business owners and accounting departments to resolve outstanding balances and correct account information.

This is a career-focused role with significant growth potential.

Key Responsibilities

• Manage B2B collections with professionalism and empathy.
• Contact merchants via inbound and outbound calls to resolve outstanding balances.
• Update and maintain accurate account information in CRM systems.
• Identify and resolve account discrepancies impacting payment processing.
• Collaborate with internal teams to improve payment resolution processes.

Must-Have Qualifications

• Strong communication skills – able to connect with business owners and accounting teams.
• Microsoft Office & CRM proficiency – Excel and basic data entry skills required.
• Negotiation skills – experience handling sensitive payment discussions.
• Empathy & patience – balance persistence with professionalism.
• Attention to detail – accuracy in account management and documentation.

Preferred Experience

• Customer service, collections, sales, or negotiation experience in a call center environment.
• AP/AR exposure is a plus.
• Within 45 minutes commute to Cincinnati office.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Kavaliro by 2x

Get notified about new Call Center Representative jobs in Cincinnati Metropolitan Area.

Customer Service - Full Time - Work From Home

LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour

Dividend - Call Center Customer Service Agent-4

Milford, OH $33,000.00-$36,000.00 2 months ago

Front Desk Customer Service, Criminal Desk

Cincinnati, OH $34,000.00-$48,000.00 1 month ago

Call Center Representative / Outbound Appointment Setter

Medical Call Center Agent (Part-time; Mondays and Tuesdays)

Customer Service/ B2B Collections Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr