HomeX Services Group is hiring: Call Center Representative in Lincoln

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by HomeX Services Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Direct message the job poster from HomeX Services Group

Talent Acquisition Manager - Let's Talk Trades!

Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped HomeX be recognized as one of the fastest-growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is our client's biggest investment and that they want to keep it in top condition. To achieve this, we are committed to living out our values of providing quality service each day to best serve homeowners. We strive to maintain our commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision.

Job Summary

As a Call Center Representative, you will be responsible for providing exceptional customer service and support through telephone interactions. You will handle inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Your role will require excellent communication skills, a customer-focused approach, and the ability to multitask.

Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
• Provide accurate and detailed information about products, services, and company policies to customers.
• Investigate and resolve customer complaints or concerns, escalating to higher-level support when necessary.
• Maintain a high level of product knowledge to effectively assist customers with booking appointments and educating them on membership opportunities and benefits.
• Document customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases.
• Follow established call center scripts, procedures, and guidelines to ensure consistent and quality customer interactions.
• Meet or exceed individual and team performance targets, including average call handling time, customer satisfaction, and first-call resolution.
• Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
• Stay updated on company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
• Participate in ongoing training and professional development programs to enhance knowledge and skills.
• Adhere to call center policies and procedures, including confidentiality and data protection guidelines.
• Contribute to a positive and supportive team environment, actively sharing knowledge and best practices with colleagues.
• Identify opportunities for process improvements and provide feedback to supervisors or managers.
• Adapting to a flexible work schedule, including evening shifts, weekends, and holidays, as required.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to handle difficult or irate customers with patience and professionalism.
• Familiarity with call center software and systems, including customer relationship management (CRM) tools and telephony systems.
• Proficiency in using computers and navigating multiple software applications simultaneously.
• Strong multitasking and organizational skills with the ability to prioritize and manage time effectively.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work well both independently and in a team environment.
• Positive attitude, resilience, and adaptability to handle a high-pressure work environment.
• Customer-centric mindset and a passion for delivering exceptional service.
• Ability to maintain professionalism and composure during challenging customer interactions.
• Willingness to adhere to call center metrics and performance goals.
• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• PTO & Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture
• Continuous and extensive training and development

Job Type: Full-time

Shifts Available

• 1st Shift - 7 a.m., 8 a.m., 9 a.m. and 10 a.m. start times
• Mid Shift - 12 p.m. - 8:30 p.m. and 11 a.m. - 7:30p.m.
• 2nd Shift - 2:30 p.m. - 11 p.m.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Consumer Services

Referrals increase your chances of interviewing at HomeX Services Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Call Center Representative jobs in Lincoln, RI.

Command Center Customer Service Representative

Call Center Representative (remote) - RI, MA, CT, NY & NJ (55499)

Call Center Representative (remote) - 2nd shift - RI, MA, CT, NY & NJ (55679)

Call Center Representative I - Full Time - Swansea MA

Customer Service Specialist Full & Part Time with PAID TRAINING

Call Center Telephone Banker- Lincoln, RI

Customer Service Call Center/Customer Order (Medical Device)

Customer Service/Call Center Representative - Urgent Need

Membership Sales & Service Call Center Representative (remote) (55650)

Bilingual Call Center Rep - Work from Home

Massachusetts, United States $38,000.00-$45,800.00 2 weeks ago

Bilingual Call Center Rep - Work from Home

Rhode Island, United States $38,000.00-$45,800.00 2 weeks ago

Customer Service Professional - Personal Lines (radius Insurance Group)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.