Call Center Representative Job at HAGERSTOWN SMILES DENTAL CARE PA in Hagerstown

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation w/ incentives
• Paid Time Off
• Great working environment

Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to work with other team members.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the patients call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with patients
• Document all patient interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively