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Serenity Healthcare

Call Center Representative Job at Serenity Healthcare in Irving

Serenity Healthcare, Irving, TX, United States, 75084

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Ready to Make an Impact in Healthcare? Join Serenity.

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? No Problem.

We're not looking for medical backgrounds — we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive — we'll train you on the rest.

The Role: Call Center Representative | Las Colinas, TX

As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.

What You'll Be Doing:

  • Gently guide hesitant patients to book their first appointment with care & empathy
  • Convert new leads into patients with confident, results-driven follow-up
  • Schedule, adjust, and cancel appointments with accuracy
  • Act as a liaison between established patients and their provider
  • Working with other healthcare professionals to ensure seamless patient care
  • Provide information about healthcare services, procedures, and policies
  • Handle patient concerns, complaints, and questions promptly and professionally
  • Follow protocols for managing patient inquiries and issues
  • Resolve patient issues, offer solutions, and escalate when needed
  • Verifying patient information, insurance details, and eligibility
  • Accurately enter and update patient info in the EMR system
  • Other duties as assigned

What You Need:

  • High School Diploma or GED
  • Proven experience in a high-volume customer service industry
  • Excellent verbal and written communication
  • Proficiency with MS Office applications a plus
  • Basic math skills

Why You'll Love Working at Serenity:

  • Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
  • Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) - because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Flexible Shift Hours

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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