Bein "Ohana" Agency is hiring: Call Center Representative in Corridor North

Overview

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference. We are seeking motivated and customer-focused individuals to join our team as a Call Center Representative. In this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience.

If you enjoy customer service and working in a service-oriented environment, we encourage you to apply!

Job Description

As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.

Schedule, Benefits, & Compensation

• On-Site, First shift, Monday through Friday - 40 hours per week
• Location: Annapolis Junction, MD
• Medical, Dental, Vision, Pet and other Insurance options
• Participation in a company 401k program
• Paid Time off and 10 paid holidays
• Pay is $18.00 to $21.00 per hour

Key Responsibilities

• Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries
• Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues
• Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary
• Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system
• Proactively identify opportunities to enhance the member experience and share feedback with the team
• Ensure compliance with organizational policies, privacy standards, and service level agreements
• Document all customer interactions and update records accurately in the database
• Collaborate with team members to ensure a seamless customer experience
• Identify and escalate priority issues to the appropriate team members or departments

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Experience in a call center or customer service role is ideal
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle a high volume of calls and emails with professionalism and efficiency
• Proficient in using computer systems and software applications including MS Office (Outlook and Excel)
• Compassionate and empathetic, with a genuine desire to help others
• Ability to work independently and as part of a team
• Flexible and adaptable to changing priorities and tasks

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We maintain a workplace free from harassment and discrimination, with merit-based standards in hiring, promotion, performance evaluations, and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive.