The Alaska Club is hiring: Call Center Specialist in Anchorage

Overview

Join to apply for the Call Center Specialist role at The Alaska Club. The Alaska Club is a network of 14 premier health and fitness clubs. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.

Responsibilities

• Interact with customers to provide information for the entire shift
• Maintain productivity standards
• Provide a high level of professional customer service
• Accurately process transactions regarding products and services
• Accurately record all customer contacts
• Move through the computer system to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to designated department or supervisor for resolution

Required Skills and Experience

• Strong computer and typing skills
• 1-3 years of customer service experience
• Experience working with Microsoft Office
• Completion of High School Diploma or equivalent
• Ability to handle heavy inbound calls
• Strong organizational skills
• Ability to work independently
• Proven ability to meet/exceed performance standards
• Excellent typing and data entry skills
• Navigating through multiple databases and using duel computer screens
• Providing excellent customer service to a large member base
• Answering a wide variety of member and nonmember questions and finding solutions to problems
• Professional verbal and written communication skills

Preferred Experience

• 1-3 years of call center experience
• Advanced experience in Microsoft Outlook, Word, Excel

Employment type

• Full-time

Seniority level

• Entry level

Job function

• Customer Service

Industries

• Health, Wellness & Fitness

Location: Anchorage, AK

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