Call Center Specialist Job at Windsor Laurelwood Center For Behavioral Medicine

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Responsibilities

The call center specialist is responsible for coordinating aspects of the admissions process. This includes handling inquiry calls efficiently and effectively, processing referrals for possible admission, and communicating with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration, vitals, wanding, patient observations, scheduling of evaluations, admission processing, bed board monitoring, belongings searches, and other non-clinical duties as assigned by the admissions leadership team.

Windsor Laurelwood is a part of Universal Health Services (UHS), one of the nation\'s largest providers of hospital and healthcare services, with a broad network of facilities and services.

Qualifications

Education: A Bachelor degree from an accredited college or university in social work, psychology, mental health or a related field preferred, or a LPN license.

Experience: A minimum of one year experience in human services, social services, psychiatric, mental health or call center settings, performing administrative duties including crisis intervention, telephone triage, and managing inquiry calls with a focus on customer service.

Knowledge: Ability to interface with customers in a calm, professional manner. Knowledge of crisis and behavior management. Excellent organizational skills with the ability to multitask, navigate computer systems, and perform data entry. Experience with faxing and copying is preferred.

Work Environment: Indoor work with long periods of sitting, close proximity to people, and exposure to distracting noises.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect and equal employment opportunities to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion and compensation without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity and inclusion are core to our success.

Notice

At UHS and its subsidiaries, our Human Resources departments and recruiters help prospective candidates by matching skill sets and experience with the best career path. During recruitment, no recruiter or employee will request financial or personal information via email. If you are suspicious of a job posting or email, contact us at: https://uhs.alertline.com or 1-800-852-3449.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care and Mental Health Care