Call Center Representative Job at Cahealthnet in Richmond

Capital Area Health Network’s Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network’s Call Center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients.

This position is for extended hours that will be subject to the schedule below.

Responsibilities:

• Answer phones and respond to online appointment requests
• Accurately schedule patient appointments for all physicians and locations using knowledge of the physician’s specialty, schedule, and accepted insurances
• Enter or verify all personal and billing information when scheduling appointments for New or Established patients
• Obtain identification data, insurance and income information, etc.
• Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department
• Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary
• Educate the patients about the importance of making and keeping an appointment
• Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN’s system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by the management team and/or staff
• Recognize, document, and alert the supervisor of trends in patient calls.
• Update patient information in Electronic Health Record (eClinical Works)
• Perform other administrative duties and related tasks as assigned by the management team and staff.
• Adhere to all CAHN standards, guidelines, policies and procedures
• Perform other duties as assigned by the supervisor

Experience:

• One to three years of progressive customer service experience.
• Experience in a call center and/or medical office is highly desirable.
• Familiarity with eClinicalWorks is a plus.
• Basic office skills: typing, faxing, scanning, and telephone etiquette.

Schedule:

Monday – Friday, the hours of operations, 8:00 am- 5:00 pm, potential extended hours may include up to 8:00 pm on weekdays and 9:00 am- 1:00 pm on select Saturdays.

Education:

High school diploma, GED, or equivalent (minimum)

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