Call Center Representative Job at Vertisystem in Palo Alto

Base pay range

$21.00/hr - $25.00/hr

Location: Forsythe Hall, 275 Panama Street, Stanford, CA 94305

Remote/onsite/hybrid: Onsite

Duration: As soon as possible (dependent on onboarding/training schedule) / 3 months to ongoing

Pay Rate detail: $25.11 [25.89]

Number of hours per week: 40

Shift timing/schedule: Depends on need of department – we are open 24/7

Potential to extend to Stanford FTE: Yes

Top 3 requirements to hire: 4 years call center experience; flexibility; typing speed 35 WPM

Job Summary:

Telecommunications Attendants serve as the primary contact for calls across the Client’s University, Medical Center, Children’s Hospital, and SLAC. They manage high volumes of incoming calls, provide directory assistance, connect callers, establish conference calls, and operate paging systems. A critical responsibility is handling emergency communications, including dispatching medical response teams and supporting off-hours operations.

Key Responsibilities:

• Answer, process, and direct calls; provide directory and system support.
• Page doctors/staff, announce medical pages, and assist with doctor-patient communications.
• Dispatch emergency teams for medical alerts (e.g., cardiac arrest, trauma, fire, chemical spills).
• Support off-hours operations for Client entities.
• Maintain directories, databases, reports, and system diagnostics.
• Mentor and train co-workers; contribute to process improvements.
• Ensure adherence to safety and operational procedures.

Requirements:

• Customer service experience with high call volume, preferably in medical/university settings.
• Ability to interact professionally with staff at all levels.
• Skilled in tact, diplomacy, and working under pressure.
• Proficiency in telecommunications systems, paging systems, MAC/DOS, and typing (40–50 WPM).
• Team-oriented with knowledge of Client operations, dispatch procedures, and medical terminology.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service and Health Care Provider

Industries

• Telephone Call Centers, Hospitals and Health Care, and Hospitals