Chesapeake Specialty Care is hiring: Call Center Representative in Owings Mills

Chesapeake Specialty Care is looking for a Call Center Representative to join our centralized scheduling and patient support team. This on-site role is an important part of our Call Center, where you’ll play a key role in helping patients by managing messages, returning calls, assisting with rescheduling, and making sure their needs are met with care and professionalism.

Schedule

• Monday through Friday (no weekends)

• 30-minute unpaid lunch break

What You’ll Do

• Manage patient messages and follow up promptly to ensure excellent patient care

• Return patient calls in a kind, professional, and timely manner

• Help schedule and reschedule appointments across multiple locations

• Assist providers and patients with rescheduling needs when changes come up

• Share accurate information about our offices, providers, and services

• Help with insurance and billing questions, or direct patients to the right resource

• Keep detailed and accurate notes in the electronic medical record (EMR)

• Update patient information when needed

• Support patients with referrals, records requests, and related tasks

• Work closely with both clinical and administrative staff to support the patient experience

• Take on other responsibilities as needed to keep things running smoothly

What We’re Looking For

• At least 1 year of experience in a medical call center, front desk, or customer service role preferred

• Strong attention to detail and organizational skills

• Comfortable working with computer systems, especially EMR scheduling

• Excellent communication and listening skills

• Ability to stay calm, patient, and empathetic when helping people who may not feel their best

• A team player who can also work independently when needed

Education & Experience

• High school diploma or equivalent required

• Medical office training program graduate preferred

Physical Requirements

• Sitting at a desk and working on a computer for extended periods

• Occasionally lifting up to 15 pounds (files, supplies, etc.)

Benefits

• Medical, dental, and vision insurance options

• Short-term disability

• Life insurance

• Paid time off

• 401(k) retirement plan