Heartland Dental LLC is hiring: Call Center Representative in City of Albany

Call Center Representative - Full Time Position (Monday - Friday 8:30am-5pm) + Salary range $18-$22 based upon experience + Benefits!

Empire Oral & Maxillofacial Surgery - Albany is a thriving practice looking for a Call Center Representative to join our growing team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Call Center Representative, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Call Center Representative, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Answering Phones: Handling a high volume of calls, answering questions about services, appointments, and general inquiries.
2. Scheduling Appointments: Scheduling, confirming, and rescheduling appointments for consultations, surgeries, and follow-up visits.
3. Patient Communication: Providing information about procedures, preparing patients for appointments, and addressing any concerns or questions.
4. Appointment Reminders: Sending appointment reminders via phone, text, or email.
5. Managing Cancellations: Handling appointment cancellations and rescheduling.
6. Voicemails and Message Taking: Retrieving voicemails, returning patient messages, and relaying messages between patients and clinical staff.
7. Payment Processing: Collecting patient payments and processing transactions.
8. Record Keeping: Maintaining accurate patient records and ensuring HIPAA compliance.
9. Customer Service: Providing excellent customer service and building positive patient relationships.
10. Coordination: Collaborating with clinical and administrative teams to ensure smooth operations.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Front-loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential.
• Access to on-demand Daily Pay.

About Empire Oral & Maxillofacial Surgery - Albany

Empire Oral & Maxillofacial Surgery - Albany, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 15-person team that thrives on collaboration, communication, and community.
• Beautiful practice with state-of-the-art technology.
• Welcoming and energetic team atmosphere.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person) periodically throughout the year.
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This will be arranged during the pre-employment process, except in FL & TN where not applicable.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C. in more than 1,800 dental offices. Each supported office is unique to its community and patients. Supported doctors retain clinical autonomy, united by a goal to deliver high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity for all employees and applicants.

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