Call Center Associate Job at Russell Tobin in South Jordan
Russell Tobin, South Jordan, UT, United States, 84095
Overview
Senior Recruitment Associate at Russell Tobin – Job Title: Customer Support Representative. Location: South Jordan, UT. Pay Rate: $21.99/hour (W2).
Remote Start (First 4–5 Weeks): Begin your journey with us from the comfort of your home. All training sessions and classes will be conducted remotely.
In-Office Experience (Post-Training): After training, your role will transition to a full 5-day in-office schedule for hands-on learning, team collaboration, and stronger workplace connections.
Hybrid Flexibility (After 6 Months): After completing six months of service, transition to a hybrid work model with 3 days in-office and 2 days remote.
Responsibilities
- Handle a high volume of inbound calls.
- Assist clients with Cash Management products, online/mobile access, and general inquiries.
- Deliver top-tier customer service while meeting performance metrics.
- Learn and adapt quickly to new tools and processes.
- Work collaboratively with teammates to ensure client satisfaction.
Qualifications
- Customer service or call center experience.
- Strong communication, multitasking, and problem-solving skills.
- Comfortable with digital tools and multiple systems.
Job details
- Job Title: Customer Support Representative
- Location: South Jordan, UT
- Pay Rate: $21.99/hour (W2)
- Remote Start: First 4–5 weeks (remote)
- In-Office after Training: 5-day in-office schedule
- Hybrid after 6 months: 3 days in-office, 2 days remote
- Employment type: Contract
- Industries: Retail and Banking
Benefits
- Healthcare coverage: medical, dental, and vision plans
- Supplemental coverage: accident insurance, critical illness insurance and hospital indemnity
- 401(k) retirement savings
- Life & disability insurance
- Employee assistance program, legal support, auto, home insurance, pet insurance
- Employee discounts with preferred vendors
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