Call Center Representative Job at TEKsystems in Austin
TEKsystems, Austin, TX, United States, 78716
Call Center Representative – Health Insurance Support (Hybrid in Austin, TX)
Location: Austin, TX (Hybrid – only 2 days/month in office after first 2 weeks of training)
Schedule: Rotating 8-hour shifts between 6 AM – 6 PM; weekend rotation required
About the Role:
We are hiring Bilingual (Spanish-English) Call Center Representatives to support our health insurance members in Austin, TX. Reporting to the Manager of Business Development, you’ll handle a high volume of inbound and outbound calls, assist with enrollment, and provide exceptional customer service using sales techniques. This is a hybrid role with minimal in-office requirements and a supportive team environment.
Key Responsibilities:
Answer inbound calls to assist with PCP change requests, member ID cards, portal access, and demographic updates
Guide customers through the health insurance enrollment process using proven sales techniques
Access and interpret customer accounts and provider data
Document all customer interactions accurately
Maintain and report issues with communication equipment
Meet individual and team quality and productivity standards
Ensure customer privacy and protect proprietary company information
Required Qualifications:
Minimum 2 years of recent healthcare experience in a call center, customer service, or health insurance role
Experience answering inbound calls from patients
High School Diploma required
Strong internet connection for remote work
Preferred Qualifications:
Bilingual in English and Spanish
Experience in retail sales or insurance sales
Familiarity with Marketplace enrollment and managed care
Background in open enrollment, retention, or call center sales
Work Environment & Schedule:
Hybrid role: Only 2 days/month in-office
Training: In-office, typically completed within the first 2 weeks
Shifts: Rotating 8-hour shifts between 6 AM – 6 PM
Weekend rotation: One team member works Saturday or Sunday (9 AM – 12 PM) on a rotating basis
Breaks: Two 15-minute breaks and one 1-hour lunch per shift
Why Join Us?
Flexible hybrid schedule
Opportunity to support meaningful healthcare services
Collaborative and inclusive team culture
Career growth in a fast-paced, mission-driven environment
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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