Call Center Representative Job at Tailored Brands, Inc. in Houston

Join to apply for the Call Center Representative role at Tailored Brands, Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Call Center Representative role at Tailored Brands, Inc.

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings, as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is to help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We value differences, knowing they make us better, and show up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit.

About The Job

We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. The person will respond to customer contact received via telephone, ensuring quality service and proper issue resolution while complying with company and contact center procedures. This is an in-office position based in Houston, TX, reporting to the Supervisor, Telecommunications Tier 1.

Key Responsibilities

1. Respond to incoming calls with a friendly and professional attitude, demonstrating active listening skills.
2. Use tact and sound judgment to resolve customer and store inquiries, providing appropriate responses.
3. Keep up-to-date with product knowledge, policies, and promotions.
4. Communicate effectively and promptly with customers and store employees.
5. Meet service level goals, department objectives, and maintain high customer satisfaction scores.
6. Document all customer interactions accurately in the CRM system.
7. Resolve common issues using internal resources and training materials.
8. Perform additional duties as assigned.

Benefits

This role offers healthcare benefits (medical, dental, vision), a 401(k) with company match, life, accident, and disability insurance, paid time off, wellbeing programs, and other employee perks. For detailed info, visit mytbtotalrewards.com.

Qualifications & Skills

• High school diploma or equivalent.
• 1-2 years of experience in a customer-focused role.
• Bilingual skills (English/French or English/Spanish) are a plus.
• Strong professional communication skills, both written and verbal.
• Good problem analysis skills.
• Ability to handle sensitive/confidential information.
• Capable of gathering/summarizing data, finding solutions, and prioritizing tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Note: Not all requirements need to be met to apply; we encourage candidates who meet most requirements and are open to dialogue.

Work Environment & Physical Demands

• Ability to sit and work at a computer for extended periods.
• Ability to stoop, kneel, bend, reach daily.
• Occasionally lift/move up to 25 pounds.
• Visual, speech, hearing, coordination, and manual dexterity to operate office equipment.
• Work hours typically 40 hours/week, based in Houston, TX.

Pay range: $16.00 - $18.00/hr, based on skills and experience, subject to local wage laws.

#J-18808-Ljbffr