Call Center Specialist Job at Western Sierra Medical Clinic in Grass Valley

Overview

Position: Call Center Specialist at Western Sierra Medical Clinic in Grass Valley, CA. The role handles inbound calls, schedules and reschedules patient appointments, updates patient demographics and insurance in the patient management system, and efficiently transfers calls to appropriate staff or departments. The role may also cover front office duties such as greeting patients, checking them in or out for appointments, collecting payments, verifying insurance eligibility, confirming appointments, and completing Medi-Cal Gateways and Family Pact certification applications.

Compensation

Base pay range: $21.00/hr - $23.00/hr

This range is provided by Western Sierra Medical Clinic. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Answer all incoming phone calls.
• Resolve phone calls with scheduling, rescheduling, confirming appointments, creating or updating telephone notes.
• Transfer calls to appropriate staff and/or departments.
• Greet patients and notify appropriate personnel of patients' arrival.
• Obtain and update patient demographic information in system.
• Verify insurance eligibility and complete confirmation calls on a daily basis.
• Assist patients with demographic paperwork.
• Answer phones, take and follow up on messages, route to appropriate personnel.
• Enter scheduling changes into computer.
• Track no-show appointments and report to Operations Manager when action is necessary.
• Share front office duties with other staff members.
• Maintain information in a confidential manner.
• Document all pertinent information in patient's EMR according to Western Sierra Medical Clinic's Policies and Procedures.
• Uphold Western Sierra Medical Clinic's Policies and Procedures, infection control standards, applicable state, federal and local laws.
• Quality Improvement Duties: Participates in quality improvement activities; participates as assigned in interdepartmental quality improvement team efforts; and contributes to overall Community Health Center efforts in quality improvement towards higher-quality, more cost-effective health care for patients and improved quality of work-life for staff members.

Qualifications

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

Location

Grass Valley, CA