Call Center Representative Job at Bath Planet by Bath Concepts in San Antonio

With more than 25 years in business, Bath Planet of San Antonio/Energy Home Pros is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative for our San Antonio, TX market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while making a positive impact to help homeowners improve their homes.

General Purpose:

Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer phone calls from ads.

Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names, addresses, and phone numbers
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representatives
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintain reports

Qualifications:

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge -- Training provided
• Proficiency in relevant computer applications

Benefits:

• Medical, Dental, Vision
• Life Insurance
• 401(k)
• Paid Vacation

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing