Overview
The Hospitality Associate position is directly responsible for the presentation, ordering, and stocking of food and beverages onsite for client gatherings, including meetings, events, interviews, seminars, and conferences. This role supports onsite setup and tidiness of professional workspaces, and continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Responsibilities
- Provides 5-star customer service to all employees (in all forms of communication).
- Orders, stocks and inventories, maintenance, preparations, and presentations of products.
- Sets up meeting spaces for onsite needs such as meetings, conferences, or meals.
- Submit work orders for certain requests.
- Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
- Will perform meeting room and conference room set-ups.
- May perform building occupant moves within assigned facilities.
- Will perform light maintenance and cleaning duties as assigned.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor and replenishes and orders accordingly.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and provides guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to the client.
- Provides reception or concierge (front of office) and mail or office services (back of office) coverage as needed.
Competencies
- Strong verbal and written communication skills.
- Excellent hospitality and customer service skills.
- PC skills – MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Knowledge and understanding of technological ordering systems and the ability to comprehend instructions.
- Ability to work independently and complete projects.
- Adaptable and flexible to needs at a moment’s notice.
Qualifications And Education Requirements
- High School Diploma (or equivalent) required.
- 1-2+ years prior work experience preferred.
- Ability to work assigned work hours determined by the manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal English communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands
- Approximately 50% of the time this position requires the physical demands listed below.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities including close, distance, color, peripheral vision, depth perception and ability to adjust focus.
- Must be able to utilize a computer monitor and keyboard.
Travel: None or Negligible
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range: $21 USD
What We Offer
- Career Growth: An opportunity to learn new skills and develop to explore other career opportunities.
- Learning & Development: SPS promotes a culture of learning to help you grow.
- We Recognize Talent: A variety of recognition programs for all levels of employees.
- Benefit Offerings: Medical, Dental, Vision, FSA/HSA options, life insurance, disability, flexible spending and other related benefits, 401k with matching, paid time off, and more. Note: benefit offerings may vary by role and regular hours per week.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries. In North America, our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. Our clients include companies in banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high-caliber outsourcing experiences and offering employees challenging career opportunities across North America and globally. SPS invests in the professional development of employees and provides competitive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI tools, prompts, scripts, or real-time assistance during any interviews.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
Data Privacy Statement
Acknowledgement Section: By submitting an application, you certify that the information contained in this application is true and complete. You attest that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission on this application or on any document used to secure this employment can be grounds for rejection of application or immediate termination from SPS.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Outsourcing and Offshoring Consulting