Parks of Gainesville
Automotive BDC Representative (Call Center Agent) Job at Parks of Gainesville in
Parks of Gainesville, Gainesville, FL, US
Job Description
Job Description
Location: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore
Job Description:
We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.
Daily Responsibilities:
- Make a minimum of 100 outbound calls per day to service prospects
- Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
- Confirm and schedule appointments, ensuring maximum show rates
- Maintain accurate notes and updates in the CRM (DriveCentric)
- Work closely with the sales team and managers to pass along qualified opportunities
- Follow dealership scripts and guidelines to ensure brand consistency
- Meet or exceed daily, weekly, and monthly performance goals
- Participate in daily team meetings and performance reviews
Requirements:
- Prior experience in a high-volume call center or BDC is preferred
- Strong communication skills and phone etiquette
- Ability to thrive in a fast-paced, goal-driven environment
- Basic computer and CRM navigation skills
- Reliable attendance is non-negotiable
- Available to work full-time, including some evenings and weekends
Compensation & Perks:
- Competitive hourly rate or salary
- Bonus & commission structure based on appointment shows and sales
- Paid training
- Health, dental, and vision benefits available
- Opportunity for growth within a high-performing dealership group
- Two shift options available. Open 8am-5pm or Closing 9am-6pm
- Opener preferred
Apply Today:
Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!