Hiemstra Optical

Hiemstra Optical is hiring: Call Center Representative in Paw Paw

Hiemstra Optical, Paw Paw, MI, US, 49079

Job Description

Description

As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

What you will be doing

Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
Gather all pertinent demographic information with accuracy
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
Assure we have received referrals as necessary by doctor or insurance
Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
Act as a liaison between patients, guests, back office staff and providers
Perform other duties as assigned

What you know

Required

High school diploma or equivalent
One (1) or more years of office experience or customer service experience
Excellent computer and verbal communication skills

Desired

Healthcare experience
Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
Able to multi-task and meet deadlines

What you will receive

Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture