Vitality Staffing
Vitality Staffing is hiring: Call Center Representatives in Florence
Vitality Staffing, Florence, NJ, US, 08518
Position Summary
The Call Center Representative handles a large volume of inbound and outbound calls, takes orders, answers questions and addresses any concerns of the customer. This position requires an individual with exceptional people skills and has a high level of productivity and performance.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Driving Company Performance
- Must be Bilingual
The Call Center Representative handles a large volume of inbound and outbound calls, takes orders, answers questions and addresses any concerns of the customer. This position requires an individual with exceptional people skills and has a high level of productivity and performance.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Driving Company Performance
- Manage large volume of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to queries and concerns.
- Process customer orders; verify for accuracy and completeness.
- Identify customer needs, clarify and research every issue providing positive resolutions.
- Make recommendations for additional products and services.
- Ensure customers feel valued and supported.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Customer Service skills
- Active Listening Training
- Problem solving
- Product knowledge to seize opportunity to sell additional products
- Must be Bilingual
- Exceptional customer service skills to maintain relationships with customers and co-workers
- Proficient Microsoft Office Suite and Excel abilities
- Adept listening skills
- Excellent oral and written communication skills