ALEC Credit Union is hiring: Call Center MSR in Gurnee

SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

ESSENTIAL FUNCTIONS:

• Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence

• Answers incoming calls in a timely manner

• Responds to member email and fax inquiries in a timely manner

• Researches and resolves routine member questions, problems, and complaints concerning credit union accounts

• Assists in opening memberships

• Follows proper verification and identification procedures to assist in thwarting fraud

• Recognizes opportunities and cross-sell credit union products and services when appropriate

• Achieves minimum standards of sales goals

• Accepts and completes teller related and account maintenance requests

• Assists in Online Banking or reactivations

• Assists in Online Banking or logon and /or password reset

• Assists in trouble shooting all E-Services inquiries.

• Assists with review of IRA and HSA documentation to the system core and Ascensus

• Participates in Service Center Campaigns

• Maintains knowledge of credit union products, services, policies and procedures

• Other duties as may be assigned

SECONDARY FUNCTIONS:

• Works as ITM MSR as needed

• Fulfills Receptionist duties as needed

QUALIFICATIONS:

• Education Required: High School Diploma or equivalent (GED)
• Education Preferred: Associate’s degree in Business Administration or related field
• Experience Required: One (1) year of customer service or retail sales experience
• Experience Preferred: Two (2) years of customer service or retail sales experience in a call center

The base pay for this position is $17.96 to $29.93 per hour. This position is eligible for a sales incentive/goal program. In specific locations, the pay range may vary from the range posted. Click below to learn more about ALEC and our benefits.

https://www.alecu.org/membership/about/careers