Call Center Representative Job at OnSpot Dermatology in Orlando

Qualifications

•Minimum one year medical front desk experience

•Excellent verbal and written communication skills in a customer service environment

•Proficient in use of computers and software programs

•Ability to handle confidential and sensitive information

•Must be detailed oriented and able to handle multi-tasks

•Extremely outgoing and willing to interact with new people and engage in conversation

•Customer service: 1 year (Required)

•Medical receptionist: 1 year (Required)

Responsibilities

•Check patients in and out in a polite and professional manner

•Answer telephone promptly

•Respond to voicemails in a timely manner

•Ability to multi task between incoming calls and checking patients in and out

•Obtain and enter accurate demographic information

•Input and verify insurance and referral information

•Process patient medical records

•Process patient payments (co-pays, self-pay charges and purchased products)

•Facilitates the patient flow and is capable of communicating with our patients and clinical staff

•Answer questions and offer specific information about our mobile medical practice

•Schedule or reschedule appointments for patients across 5 territories

•Ensure our patients are receiving patient care like no other