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Call Center Shelter Operator Job at alphanumeric in Buffalo

alphanumeric, Buffalo, NY, United States, 14266

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Transitional Housing

Call Center Shelter Operator Bronx, NY: 9/17/2024

Job ID#: 4026

Job Category: Transitional Housing

Position Type: Full Time


Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community building services, work we have been doing since 1969.

POSITION OVERVIEW:

The Call Center Operator will be handling calls that provide and request information regarding unit & client status. The operator will support the activities of an active call center to assist people in obtaining needed information and updating electronic records. The operator will handle a high volume of calls and must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.

Pays: $40,000 per year
Schedule: Wednesday and Thursday off
Tuesday, Friday, and Saturday 2pm - 10pm
Sunday - Monday 8am - 4pm
KEY ESSENTIAL FUNCTIONS:
  1. Collect and manage information regarding the unit condition and status of all units in the Acacia Network Housing family portfolio.
  2. Act as liaison between DHS and Acacia Network Housing to coordinate the flow of information internally and externally.
  3. Intake DHS calls; Liaise with DHS, Shelter Directors, and other personnel.
  4. Update CARES daily facility rosters.
  5. Maintain electronic systems (CARES/Foothold) and accuracy at all times.
  6. Develop reports on status, progress, billing, and invoicing.
  7. Facilitate client transfer.
  8. Resolve problems by clarifying issues and exploring alternative solutions.
  9. Monitor the receipt & delivery of client notices.
  10. Sort and facilitate the delivery of client mail and packages.
  11. Communicate verbally and in writing to answer inquiries and provide information.
  12. Maintain a high level of professionalism/customer service.
REQUIREMENTS:
  1. High School diploma or GED required.
  2. At least 1 year of Call Center experience.
  3. Candidates must be able to multitask and be computer literate.
  4. Knowledge of Electronic Records/CARES/Foothold/NextGen.
  5. Experience with customer service and heavy phone usage is a must.
  6. Empathetic and able to multi-task in a fast-paced office setting.
  7. Spanish speaking and medical experience are a plus.

*Acacia Network is an equal opportunity employer.

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