Call Center Billing Representative Job at Ryder System, Inc. in Alpharetta

Join to apply for the Call Center Billing Representative role at Ryder System, Inc.

Job seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy).

Overview

The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible for scheduling service for truck and trailer breakdowns, scheduling preventive maintenance (PM) service, and assisting with service-related questions. The Call Center Customer Service Representative must deliver outstanding customer service to ensure customers receive the best possible experience.

Responsibilities

• Customer Service: Assist customers experiencing vehicle breakdowns, execute communication protocols for breakdowns and PM scheduling, provide status updates, and drive improvements in Customer Satisfaction Index (CSI) scores.
• Workflow Management: Identify available resources, follow shift scheduling (including breaks and lunch), coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units; coordinate outside repairs with vendors and customers.
• Administrative: Handle all incoming and follow-up calls; process customer service requests on topics including billing, warranty, compliance paperwork; participate in QA reviews as calls are monitored.
• Additional Responsibilities: Perform other duties as assigned; contribute to a positive call center environment; maintain a courteous and proactive attitude; support 24/7 operations with flexibility for 2nd/3rd shift, weekends, and holidays.

Qualifications

• High School diploma or GED required
• Three (3) years or more in Customer Service with issue resolution required
• Strong customer service skills, clear verbal and written communication, ability to multitask and manage time effectively
• Prefer candidates with accounting, billing, and/or credit experience

Skills and Abilities

• Empathy and strong voice for drivers in breakdown situations
• Ability to build professional relationships at all organizational levels
• Independent and team-oriented work style; detail-oriented with strong follow-up
• Adaptability to a fast-paced environment with potential process changes

Schedule and Location

• Shift: 8-hour shifts during business hours (8:00am – 8:00pm) with 2nd/3rd shift options, weekends, and holidays as required
• Training: 3 weeks in Alpharetta, GA; after training, remote work is available
• Interviews: Alpharetta, GA
• Tentative start date: October

Compensation

Pay Type: Hourly

Minimum Pay Range: $17.00

Maximum Pay Range: $17.00

Benefits

For all full-time positions: comprehensive health and welfare benefits, and a 401(k) retirement savings plan; paid time off including vacation, illness, bereavement, family and parental leave.

Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Important Notes

Some positions require additional screening, which may include employment and education verification, motor vehicle records checks, road tests, and/or customer-specific background requirements. Ryder will communicate with applicants from a ryder.com email address and will not conduct interviews via chat apps or online questionnaires. If you have questions about the application process, contact careers@ryder.com or 800-793-3754.

Current Employees: log in to Workday to apply via the internal process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy).