IT Support Specialist Job at Transact Campus in Town of Ithaca

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Who We Are:

CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for the position of IT Support Specialist. Please see the details below.

Position Details:

• Title: IT Support Specialist
• Location: The IT Support Specialist will assist the Information Technologies team with end user technical support and troubleshooting, including workstation builds, Office365 administration, printing, telecommunications, and customer service.

Responsibilities:

• Provide excellent customer service to minimize downtime for Transact + CBORD associates with hardware and software support.
• Escalate issues to appropriate teams with proper documentation.
• Support user accounts, printer management, disk space, and adhere to corporate policies.
• Assist with managing Microsoft Office 365 email system.
• Support imaging and deployment of Windows and Mac OS workstations.
• Design and deliver training on various software tools.
• Document procedures and activities in ticketing system.

Qualifications:

• High School diploma preferred.
• 1-3 years of relevant industry experience preferred.
• Knowledge of Windows desktop OS, Microsoft Active Directory, MacOS, and Office 365.
• Experience with PC maintenance, system management solutions, OS deployment, and encryption tools is a plus.

Additional Requirements:

• Strong customer service and communication skills.
• Good interpersonal, organizational, and multitasking abilities.
• Ability to lift 50 pounds and occasional travel.
• High level of accuracy and thoroughness.

Note: Compensation varies based on location, skills, and experience. The position may include additional bonuses or incentives.

Transact + CBORD is an equal opportunity employer, committed to diversity and inclusion.

The position involves handling PHI/SPI and compliance with relevant laws and policies.

For more information, visit: https://illinoisjoblink.illinois.gov/

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology

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