Van's Aircraft is hiring: IT Support Specialist in Aurora

Overview

The IT Support Specialist is responsible for providing technical support for desktop systems, end-user devices, and core IT infrastructure. This role supports the organization by managing help desk requests, maintaining hardware inventory, and ensuring that employees have reliable access to the technology they need to perform their jobs. The IT Support Specialist reports to the IT Manager and works closely with other members of the IT team to maintain a secure, efficient, and user-friendly computing environment.

Responsibilities

• Help Desk & User Support: Respond to, track, and resolve IT service tickets in a help desk system such as JIRA Service Desk, Zendesk, FreshService, or ServiceNow. Provide on-site and remote support for desktop computers, laptops, mobile devices, and peripheral equipment. Troubleshoot hardware, software, telephony, and small-scale network issues. Document solutions and maintain knowledge base articles for recurring issues.
• Hardware & Asset Management: Deploy, configure, and maintain desktops, laptops, and other end-user equipment. Manage IT assets using a barcode-based inventory system. Perform hardware lifecycle management, including setup, upgrades, and decommissioning.
• User Setup & Access Management: Create and configure new user accounts across the network, email, and business applications. Set up new user workstations with the required hardware, software, and access rights. Ensure onboarding and offboarding processes are followed for user accounts and devices.
• Systems & Infrastructure Support: Support day-to-day operations of the local network, Wi-Fi, and telephony systems. Assist with printer, conference room, and VoIP setup/troubleshooting. Escalate complex infrastructure issues to senior IT staff or external vendors as needed.
• Security & Compliance: With the IT Manager, develop and enforce IT governance, policies, and best practices aligned with business goals and compliance requirements. Ensure end-user devices meet company security standards, including antivirus, updates, and access controls. Maintain accurate records of IT assets and user accounts for compliance purposes. Assist with IT audits and security policy enforcement as directed.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in IT support, help desk, or desktop administration.
• Strong knowledge of Windows desktop environments; familiarity with MacOS/Linux is a plus.
• Experience with Active Directory, Microsoft 365, and common enterprise software systems required. Additional experience with SysPro, NetSuite, RF-Smart, Magento, ShipStation a plus.
• Familiarity with barcode-based asset tracking systems (e.g., Asset Panda, Snipe-IT, ServiceNow, or equivalent).
• Basic knowledge of networking (TCP/IP, DHCP, DNS, Wi-Fi) and telephony systems.
• Strong troubleshooting, communication, and customer service skills.
• Preferred Skills: Experience with ticketing/help desk platforms (e.g., Jira, Zendesk, ServiceNow, or equivalent). Knowledge of ITIL practices and IT service management. Scripting or automation experience (PowerShell, Bash, etc.). Experience supporting hybrid/remote workforce environments.
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Aviation & Aerospace

Data points and location: Portland, Oregon Metropolitan Area; Portland, OR; Hillsboro, OR with salary ranges as listed in the original posting.