IT Support Specialist Job at CES Consultants in Pembroke Pines

Overview

Position Title: IT Support Specialist

Location: Pembroke Pines Office – In-office with occasional travel to other sites

Job Type: Full-Time

Salary Range: $60,000 – $65,000 annually

Work Hours: Monday through Friday, 8:30 AM to 5:30 PM, with occasional after-hours support as needed for urgent issues or scheduled maintenance.

Position Summary

The IT Support Specialist is responsible for providing front-line technical assistance and support to end users across CES. This individual will work closely with the IT Manager to maintain a stable and efficient technological environment, supporting a wide range of systems including Proxmox, Microsoft 365, and specialized design software.

Responsibilities

• Provide first-level support for hardware, software, and network issues company-wide (in person, phone, and remote).
• Assist with Microsoft 365 applications, user account setup, and troubleshooting.
• Support and maintain virtual machines in a VM environment.
• Track, log, and resolve support tickets using tools such as Atera, escalating issues when necessary.
• Perform workstation imaging, software installations, and basic system administration.
• Assist in maintaining IT documentation, knowledge base, and user guides.
• Collaborate with senior IT staff to support ongoing technology initiatives.
• Manage new hire account setup and assist in new hire orientation.
• Perform additional related duties as needed.

Required Skills And Experience

• 3+ years of experience in IT support, helpdesk, or a related technical role
• Hands-on experience with VMware or other virtualization platforms
• Working knowledge of Microsoft 365 administration and support
• Strong troubleshooting, problem-solving, and communication skills
• Ability to manage multiple tasks and provide excellent customer service

Technical Skills

• Familiarity with Autodesk applications (AutoCAD, Revit, etc.)
• Basic networking knowledge (switches, firewalls, wireless)
• Experience supporting professional services or engineering environment

Soft Skills

• Strong interpersonal and communication skills to interact effectively with stakeholders
• Excellent organizational and time management skills to handle multiple projects simultaneously
• Self-motivated, with the ability to work independently and take initiative
• Bilingual, English and Spanish a plus

Preferred Certifications (Not Required But a Plus)

• Associate of Science degree
• Microsoft Azure Fundamentals
• Any CompTIA Certification (e.g., A+, Network+, Security+)

Company Overview

CES Consultants, Inc. is a fast-growing civil infrastructure engineering, program management, construction management, and program analytics and technology firm with offices in Florida, the DC Metro area, New York City, and New Jersey.

Company Benefits

We offer a competitive salary and comprehensive benefits package to qualified candidates. The employee compensation package includes employer premium cost share contributions to all employees and their families. The benefit healthcare coverage package includes medical, dental, and vision, 401k with company contributions, Personal Time Off (PTO), and 100% company-paid Life Insurance and Short-Term Disability. Additional voluntary benefits include Long-Term Disability, Voluntary Life Insurance for employee/spouse/child(ren), and the opportunity to enroll in Health Flexible Spending.

Equal Opportunity Employer

CES is proud to be an equal opportunity workplace and an affirmative-action employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law or regulations in the locations where we work.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Civil Engineering