Posted Wednesday, July 30, 2025 at 5:00 AM
**This position is classified as hybrid with the expectation to come in office for special events or meetings (approximately once a month or less).**
Location: Fenton, MO (Hybrid – in office quarterly)
Schedule: Monday–Friday, 8:00 AM–5:00 PM with rotating 9:00 AM–6:00 PM shifts every 5–6 weeks and occasional on-call
Department: IT Support Services
Type: Full-time
Are you passionate about solving problems and helping people? UniGroup is seeking a customer-focused IT Support Specialist to join our dynamic support team. If you're curious, calm under pressure, and ready to grow your career across multiple IT functions, we’d love to meet you.
What You’ll Do
As an IT Support Specialist, you’ll be the first point of contact for UniGroup employees, agents, and drivers seeking technical support. You’ll log into our phone and chat queues each day, respond to a variety of technical issues, and help keep our users productive.
Key responsibilities include:
- Provide Tier 1 support for desktops, mobile devices, applications, and internal systems
- Troubleshoot issues ranging from password resets and access errors to system outages
- Monitor and respond to requests in ServiceNow, live chat, and shared mailboxes
- Support key systems like The U, mainframe (dispatch, pricing, registration), mobile tools, and Quotes to Go (agency quoting tool)
- Coordinate access through agency user administration tools
- Assist with application testing, migrations, and special projects
- Collaborate with IT teams, security, voice, and product teams to resolve complex issues
- Rotate into on-call support (after 6 months) and provide after-hours assistance
Tools & Systems You’ll Use
- ServiceNow (ticketing)
- The U (internal system), Mainframe applications
- Microsoft 365
- Desktop and mobile device support platforms
- VPN, MFA, and agency access tools
What Success Looks Like
- 30 Days: Comfortable handling common issues (e.g., password resets, account lockouts) independently
- 6 Months: Fully functional, contributing to projects and participating in on-call rotations
- Success is defined by tenacity, clear communication, and a willingness to learn our industry-specific systems
What Makes You a Great Fit
- 1–2 years in IT support or customer service
- Strong communication and listening skills
- Curious and motivated to self-learn
- Detail-oriented and organized
- Experience with ServiceNow, ITIL, or internal tools is a plus
- Calm under pressure and thrives in a fast-paced environment
At UniGroup, we believe in taking care of our people. When you join our team, you become part of a company that values integrity, collaboration, and continuous improvement. We support your success with:
- Comprehensive Benefits Package: Medical, dental, vision, life, and disability insurance
- Generous Paid Time Off: Vacation, holidays, sick time, and parental leave
- 401(k) with Company Match: Helping you plan for the future
- Wellness Resources: Employee assistance program and wellness incentives
- Professional Development: Training programs, internal mobility, and tuition assistance
Ready to be the calm in someone’s IT storm?
Apply now and help us keep UniGroup connected, one solved ticket at a time.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com .
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