Oliver James Associates Ltd. is hiring: IT Support Specialist in Miramar

**No third parties**

We’re seeking a highly professional IT Support Specialist to provide executive-level, ‘white-glove’ technical support to end users. This role requires exceptional technical expertise, outstanding customer service skills, and the ability to anticipate and address technology needs in a fast-paced, high-expectation environment.

As the trusted technology partner to our executives, you will ensure seamless operation of their devices, applications, and connectivity, whether in the office, at home, or on the go.

Key Responsibilities:

• Deliver personalized, high-touch technical support to C-suite and senior leadership.
• Troubleshoot and resolve hardware, software, network, and mobile device issues quickly and discreetly.
• Proactively monitor systems and anticipate potential issues to prevent downtime.
• Support video conferencing, presentations, and virtual meeting technology for critical business engagements.
• Manage and configure devices including laptops, tablets, smartphones, and collaboration tools.
• Coordinate with internal IT teams and external vendors to resolve escalated issues promptly.
• Maintain strict confidentiality and handle sensitive information with discretion.

Skilled Needed:

• 5+ years in IT support roles, with at least 2 years supporting senior executives.
• Strong knowledge of Windows, macOS, Microsoft 365, and common collaboration platforms (Zoom, Teams, etc.).
• Experience supporting mobile devices (iOS and Android) and remote connectivity solutions (VPN, MFA).
• Exceptional communication and interpersonal skills, with the ability to work calmly under pressure.
• Impeccable professionalism, reliability, and discretion.
• Ability to work flexible hours and occasionally provide support outside of standard business hours.

To be considered for the role please apply online or email an updated Resume to Liam Schmidt at Oliver James – Liam.Schmidt@oliverjames.com