IT Support Specialist Job at Ledgent Technology in Portland

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This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Direct message the job poster from Ledgent Technology

A rapidly growing, values-driven organization headquartered in the Pacific Northwest is looking for an experienced IT Specialist to support the day-to-day operations of its technology infrastructure across multiple sites. This hands-on role includes maintaining user accounts, managing hardware and software systems, providing direct technical support, and contributing to IT projects and inventory management. This position is well-suited for a proactive individual who thrives in a fast-paced environment and enjoys working on-site with a collaborative and mission-driven team.

Core Responsibilities:

User & Account Management:

• Administer user and email accounts, user groups, and onboarding/offboarding workflows
• Coordinate hardware deployments and recoveries in partnership with HR and operations teams
• Provision and deprovision accounts across platforms, including telecom and cloud systems

System & Network Support:

• Set up and configure computers, mobile devices, timeclocks, cameras, and related systems
• Troubleshoot hardware/software issues and maintain upgrade and license schedules
• Support equipment fulfillment for office and production environments

Security & Compliance:

• Respond to security events, enforce IT policies, and assist in remediation
• Monitor held mail, update filters, and support compliance with internal protocols

Project Support:

• Assist with testing and deployment of IT projects and workflow enhancements
• Document issues, resolutions, and contribute to internal process documentation

Inventory & Asset Management:

• Track and maintain IT inventory levels, tag and log hardware assets
• Manage IT warehouse space and coordinate procurement of devices and equipment

Communication & Documentation:

• Serve as a liaison between IT and other departments to ensure aligned support
• Draft user guides, technical documentation, and team processes

Additional Responsibilities:

• Conduct quality assurance tests and research external resources for troubleshooting
• Create and maintain protocols and process documentation
• Provide desktop-level support including installs, backups, and system configurations
• Perform hands-on support and escalate complex issues to senior staff as needed
• Travel locally between sites as required

Requirements:

• Minimum of 3 years of experience in IT support, desktop administration, or helpdesk roles
• Proficient in Windows 10, Android OS, and a range of software/hardware tools
• Familiarity with Microsoft 365, Azure, Google Workspace, and telecom platforms
• Experience with cloud identity systems and just-in-time provisioning preferred
• Working knowledge of platforms like Jira, Slack, and 1Password a plus
• Strong communication, documentation, and problem-solving abilities
• Certifications such as A+, Network+, or Security+ are a plus
• Must be 21 years of age or older (per regulatory requirements)
• Background check and state-required certifications or permits required
• Fully paid medical, dental, and vision insurance
• 401K retirement plan with company matching
• 11 paid holidays annually
• 120 hours of paid time off (PTO) per year
• Biweekly pay schedule

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Networking Products

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