Super Micro Computer Spain, S.L. is hiring: IT Support Specialist in San Jose

Overview

IT Support Specialist role at Super Micro Computer Spain, S.L. in San Jose, California. Part of the IT Services Team; responsible for inbound calls/inquiries and setting up service dispatches. Professional, patient, and people-first attitude with attention to detail.

Responsibilities

• End-User Support: Provide timely and effective technical support to end-users onsite and remotely for hardware, software, network, and application issues.


• Incident & Request Management: Respond to, document, and resolve incidents and service requests in accordance with ITSM processes and SLAs.


• Escalation: Escalate calls to Field Technician/Engineer (Tier 1 & 2) for more in-depth technical/diagnostic assistance.


• IT Asset Management (ITAM): Maintain accurate records of IT assets, participate in audits, and support lifecycle management activities.


• Documentation: Create and maintain technical documentation, user guides, and knowledge base articles.


• Continuous Improvement: Identify opportunities to enhance IT processes, tools, and user experiences.


• Performs other duties as directed by the Service Desk Manager.

Qualifications

• Bachelor’s degree or equivalent required


• 1–2 years of experience in IT support, help desk, or similar technical roles


• Strong knowledge of Windows, mobile devices (iOS/iPadOS) and Intune MDM environments


• Experience with Active Directory, Office 365, and common business applications


• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and network cabling


• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)


• Basic understanding of cybersecurity best practices


• Experience with surveillance and access control systems is a plus

Salary and Benefits

Salary range: $75,000 – $90,000. The salary offered will depend on location, level, education, training, skills, experience, and comparison to other employees in similar roles. In addition to a comprehensive benefits package, candidates may be eligible for bonus or equity programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected status.

Job Details

Date: Aug 27, 2025 • Location: San Jose, California, United States • Company: Super Micro Computer • Job Req ID: 27190