IT Support Specialist Job at Hultafors Group North America in Richfield

Position Overview

As an IT Support Specialist, you’ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms—including our ERP system and Shopify storefront(s). You’ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.

Key Responsibilities

• Serve as the first point of contact for end-user IT support (onsite and remote)
• Troubleshoot and resolve issues related to hardware, software, networking, and user access
• Configure and deploy desktops, laptops, printers, and mobile devices
• Support and maintain Microsoft 365 accounts, Active Directory, and device management tools
• Assist with ERP administration: user setup, permissions, troubleshooting, and light data support
• Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage
• Maintain IT documentation and asset inventory
• Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts
• Collaborate with senior IT staff on projects and system improvements

Requirements

• 1–3 years of hands-on IT support experience in a help desk or desktop support role
• Proficiency with Windows environments
• Experience with Microsoft 365, Active Directory, and common remote support tools
• Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)
• Familiarity with Shopify or comparable eCommerce platforms
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)
• Excellent communication, troubleshooting, and problem-solving skills
• Strong sense of ownership, attention to detail, and a customer-first mindset
• Must be able to work on-site full-time at our Richfield, WI office

Nice to Have (Bonus Points)

• Experience with IT ticketing systems
• Knowledge of cybersecurity best practices and endpoint protection tools
• Familiarity with remote support tools (ScreenConnect)
• Certifications: CompTIA A+, Microsoft Certified, or similar