Pandj is hiring: IT Support Specialist in San Antonio

Phillips & Jordan, Inc. (P&J), a Phillips Infrastructure Holdings, Inc. company, is a certified woman-owned, heavy civil and power infrastructure contractor established in 1952. P&J is a proven innovator and leader in the industry. We have built a reputation for taking on some of the most challenging projects and successfully completing them on or ahead of schedule. P&J employs a top-notch workforce, and we are always in need of dependable professionals with experience in the construction industry. We are seeking safety-conscious individuals who have a positive, can-do attitude, work well with others, and want to advance their careers.

Summary:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or by remote session. Assist in the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems. Remote jobsite equipment setup and support, as required.

Essential Duties and Responsibilities:

• Provide timely and effective technical support to end-users via phone, email, in-person, or via remote session.
• Assist with hardware and software installations, configurations, and upgrades.
• Troubleshoot and resolve hardware and software issues, including but not limited to desktops, laptops, printers, and peripherals.
• Perform routine maintenance tasks, such as system updates, patches, and antivirus scans.
• Monitor system performance and ensure optimal operation.
• Manage user accounts, permissions, and passwords.
• Identify, diagnose, and resolve technical issues, escalating to higher levels of support when necessary.
• Document all support incidents, solutions, and actions taken.
• Maintain an inventory of hardware and software assets. Coordinate equipment procurement and disposal as needed.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Troubleshoot network connectivity issues.
• Assist in enforcing IT security policies and procedures. Participate in security audits and implement recommended changes. Ensure compliance with data protection regulations.
• Up to 50% travel to job sites for installation, setup, and troubleshooting.

Supervisory Responsibilities:

None

Physical Requirements:

• Ability to lift and move computer equipment up to 50 pounds.
• Comfortable working in various physical environments, including data centers, office spaces, and construction trailers.

Education and Preferred Experience:

• High school diploma or equivalent; a degree or relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified IT Professional) is a plus.
• Experience in a customer support role, even if in a non-IT environment. Experience as an IT Support Technician, Network Technician, or similar is a plus.
• Knowledge of hardware, software, and operating systems (Windows, macOS, Linux).
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.
• Customer-focused with a patient and empathetic demeanor.
• Ability to work independently and as part of a team.
• A willingness to learn and adapt to new technologies.

Candidates that accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination. This exam is essential to ensure that all potential employees meet the necessary health and fitness standards for the role. The examination includes a series of tests and evaluations conducted by a certified medical professional to assess overall physical health, identify any potential medical conditions that could interfere with job performance, and verify that the candidate is capable of safely performing the essential duties of the position.

Completion and clearance of this physical are mandatory steps in the hiring process.

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